Whether we have supplied you with a completely new IT solution or have taken over your existing system we provide the same support and maintenance service. This is underpinned by our standard site documentation set that enables and of our manufacturer accredited Systems Engineers to deliver support.
If you require technical support you can contact our Systems Engineering team directly by:
Telephone: +44 (0)330 808 5101
We can deliver support through a variety of media:
Often the best way to communicate a problem or its solution is to pick up the telephone.
Other times it is more appropriate to put it in writing.
As long as you can access the Internet we can deliver support to your desktop or laptop computer at any location in the world. Our support tools allow us to see the problem at first hand and with your permission we can take control of your computer to diagnose and resolve the problem.
Furthermore, where we have implemented a secure remote access solution we can manage your server systems and network infrastructure remotely from our office.
Our offices and our Systems Engineering team are based in central London so when you just need an engineer callout to your site then we can deliver that service to meet your response time requirements.
We configure your IT system to automatically notify us if there have been any problems that could become critical if left unresolved (eg: shortage of space or a failed backup). These daily reports provide a proactive support and maintenance facility that alerts us to problems before they affect service.